Safe Gameplay & Responsible Play
We encourage you to enjoy ShopHomegymOnline.com games in a safe and responsible way. To help ensure fun and balance:
- Have a fun, exciting, and entertaining experience.
- Control your playtime and any in-game Gold Coin purchases.
- Play in moderation, not to escape reality.
- Balance gameplay with real-life activities.
- Don’t avoid work, family, or commitments to play.
- Avoid playing under the influence of alcohol or drugs.
- Stop playing if you feel uncomfortable or out of control.
Recognizing Problematic Gaming Behavior
Signs of a potential Computer Game Behavior Disorder include:
- Difficulty controlling playtime.
- Prioritizing gaming over other activities.
- Gaming interest overtaking other daily responsibilities.
- Increasing playtime despite negative consequences.
A diagnosis requires these behaviors to be severe and persistent (typically at least 12 months), significantly impacting important areas of life.
Getting Help
If you or someone you know might have problematic gaming behavior:
- Seek help from a qualified medical professional.
- Learn more from these resources:
Gold Coin Purchase Limits
To help manage your spending, you can set daily limits on Gold Coin purchases.
To set or adjust your limit, email support@ShopHomegymOnline.com or use our Contact Form.
Changes may take some time to process. If limits aren’t applied properly, contact support immediately.
Limits remain in place for at least 24 hours before they can be changed or removed.
Self-Exclusion Options
What is Self-Exclusion?
A self-initiated request to restrict your access to ShopHomegymOnline.com services to help you take a break or limit gameplay.
Effects of Self-Exclusion:
- Your account will be blocked from access.
- You cannot open new accounts to bypass the exclusion.
- You won’t be able to enter or win competitions.
- No daily logins or rewards during exclusion.
- We recommend unfollowing ShopHomegymOnline.com on social media during exclusion.
How to Start Self-Exclusion
Email support@ShopHomegymOnline.com with the subject “Self Exclusion Request” or select Self Exclusion via our Contact Form. Provide your full name, address, and email for account verification.
Types of Self-Exclusion
- Take a Break – Temporary break for 7, 14, or 30 days.
- Account access is closed for the selected period.
- No reactivation until the period ends.
- Access resumes automatically unless you ask us not to.
- Self-Exclusion – Longer exclusion starting from a minimum of 6 months.
- No access during this time.
- After 6 months, you can request account reactivation, which includes a 7-day waiting period and verification.
- Reopening is at our sole discretion.
- If you want to close your account without self-exclusion, contact support for closure.
After Request Processing
- You will get a confirmation email within 7 days.
- If you don’t, please contact support immediately.
- If you use your account during exclusion, you are responsible for all activity.
Can You Change Your Mind?
- Take a Break can’t be canceled or changed during the break period.
- Self-Exclusion can only be reversed after 6 months, with a waiting period and verification.
Circumvention Warning:
Attempting to bypass these safety measures by creating new accounts or using fake info may lead to permanent bans.
What Happens to Virtual Currency?
- Virtual currency stays in your account during exclusion.
- It will be restored if your account reactivates.
- No refunds or transfers during exclusion.
Account Information & Marketing
We retain your data as per our Privacy Policy.
Marketing emails will be paused but may occasionally be sent in error; please notify us if this happens.
Account history access requires contacting support during exclusion.
If you need help or a break, contact Customer Support anytime.
